That's a relief. At least now you know it can be fixed. Not much can be done with the fakes.
I'm assuming you've called them by now. Talk to Greg @ GRS and he'll get you squared away. Or call their toll free number and ask to speak to Rex Pedersen. He's also a GRS technical guru who can assist...
Where did you buy it from? Are you sure it's a genuine GRS product? Sorry for asking but there are lots of counterfeits out there.
Call 800-835-3519 and they can help you. I personally have never experienced it so I'm not sure what to advise.
Disclaimer: I'm a 100% GRS guy and I'm biased.
GRS has adjustments such as strokes per minute. The Lindsay handpiece strokes per minute increase as the tool accelerates. In GRS systems the strokes per minute never change until you adjust them to your needs. The Lindsay is small, portable, and...
I think you're confusing companies. GRS doesn't make Ring Genie. Their turntable is the Satellite, and it's as good as turntables get IMO. I have three of them.
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This thread is a few months old, and perhaps the OP was looking for reasons to blame his inadequacies on. In any event, that mindset keeps you firmly anchored in the mud with little chance to advance. Every person starting out has a few hundred bad scrolls in them they have to draw and engrave...